Playpark RF Online In-game Policy

• GMs will do their best in answering questions and handling complaints or concerns users may have in-game.
• GMs are to respond in a polite and professional manner.
• GMs are to oversee events or quests in-game.
• GMs may kick or suspend players that violate the Mandate of Heaven and Code of Conduct depending on the severity of the violation.

What GMs cannot do for players of RF Online:

• GMs cannot and will not participate in any party or guild. They cannot and will not “tank” for or provide “buffs” to players, unless it coincides with an event or promotion that requires them to do so.
• GMs cannot and will not give players items, potions or gold (trading with players is not allowed) unless it is part of an event or promotion.
• GMs will not give special treatment to any player or specific group of players. GM’s are to be impartial, unbiased, and objective within the scope of their responsibilities and judgment.

Rules of Conduct

The following rules govern basic interaction within the RF Online game and the RF Online social media, groups, and forums. Please be aware that failure to comply with these rules of conduct may result in the termination of your RF Online game and forum account according to the RF Online End User License Agreement (EULA)

Offense List

I.            Verbal Offenses

Use of Profanity or Obscenities in any means
Users are prohibited to use sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, racially or ethnically offensive language.

Users are prohibited to post or link to any sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, racially or ethnically offensive imagery or content.

Spamming or Flooding in any type of channel
When communicating in RF Online using server wide chat, users are prohibited to spam, flood, or make duplicate posts.

II.            Illegal Trading and Dealings

Real Money Trading (RMT)
Users are prohibited to advertise the intent to or commit the act of buying, trading, selling, sharing or transferring access of items or any other game-related feature to another RF Online account or player through transactions involving the use of real money.

Advertising non PlayPark Products
Users are prohibited to market, promote, advertise, or solicit within the RF Online game or RF Online social media, groups, and forums any product that is not related to the game.

Use of PlayPark Products or services for illegal activities
All PlayPark Products and services are strictly to be used for legal activities only.

III.            Harassment

Harassing or Defaming users or PlayPark Employees 
Harassment, by definition, persistent, disallowed actions against another person, is strictly prohibited. Anything that imposes on another person’s natural rights is not allowed.

Attempting to directly or indirectly assassinate a GM character or another player’s character is prohibited.

Making Real Life Threats 
Threats in any form, even in jest, is not allowed, and will be treated seriously.

Distributing another user’s Real Life Personal Information
Users are prohibited to post or to communicate another player’s real life information (name, address, account name, etc.) through the RF Online game or through the official RF Online Groups, such as in Facebook or Forums.

Impersonating a PlayPark Employee, Affiliate or another player
Users are prohibited to impersonate a Game Moderator, any PlayPark Employee, or any other PlayPark affiliate. Players are not allowed to impersonate other players as well.

Defense Rune Abuse*
 Using defense rune to characters of the same race to disrupt party leveling or prevent them from entering a battle dungeon is NOT ALLOWED! 

Lowbie Killing (Same Race)*
 Repetitively killing other characters of the same race Lvl 55 & below is NOT ALLOWED! Rule only applies to all characters level 60 & above! This rule is NOT APPLICABLE during Chip War & In-game Events (Pillar Challenge, PB Invasion, Princess Chooty Invasion & etc)

Civil War*
A guild may declare civil war against another guild if an offensive action was done against them or against the race. All guilds that are under civil war can kill their enemies & be killed by their enemies anytime at any location. During civil war, only the Lowbie Killing rule is NOT APPLICABLE. You can be killed regardless of your level if your guild is under civil war. Race leaders are also NOT ALLOWED to put a character on wanted status if they are under civil war and the actions done are against their enemy guild.

Race Leader Power Abuse*
It is the responsibility of the race leaders to properly indicate the correct and valid reason for putting a character on wanted or chat ban status. Putting someone on WANTED or CHAT BAN status without complete evidence will be subject to an account ban. Evidences taken outside the game will not be considered. The account owner will be the one responsible for every action that his/her character does, declaring “pilot” as a reason will NOT be entertained. Reports related to Pit Boss or Pit Boss Areas (HQ & Settlement ONLY) will NOT be entertained. EXTENDING someone’s WANTED or CHAT BAN status without another action committed is NOT ALLOWED. Failure to comply will result to a 3 days ban for the first offense up to 30 days ban for the 3rd offense.   

IV.         Item Recovery

All users should file a ticket in E-Support for Item Recovery cases.

The PlayPark RF Online GM Team will be requiring Account Insurance coupon for the item recovery process. Account Insurance coupons can be purchase from the RF Bazaar.

Your account is your sole responsibility. You should be very careful in every action that you are doing. Item lock feature is also available in-game for you to avoid cases such as accidentally selling your items to the NPC or dropping it to the ground.

V.         Others

Any type of act or behavior deemed inappropriate by PlayPark
Users are prohibited to violate any local, state, national or international laws and regulations.

Any other action that is similar to the above but not mentioned will still be held according to the RF Online Game Rules and Policies. This set of rules may be modified at any time according to the RF Online GM Team’s discretion, but with proper notification of the changes through the RF Online Philippines official website and social media, groups, and forums.

*The RF Online GM Team’s decision on any case is final. 

Misconducts
All offense reports will be reviewed by the RF Online GM Team. Offenses have varying degrees of severity, and will be up to the RF Online GM Team to review and to administer its corresponding punishment based on the provided evidence and details of the case. The severity of each case will be categorized as follows;

I.            General Misconducts

Cursing, swearing, or use of foul language
Offensive/vulgar character and guild names
Flooding
Harassment
Defaming a Game Moderator
Attempting to deceive any PlayPark Personnel
Misuse of the Official RF Online Philippines social media, groups, and forums
Inappropriate advertising
Circulating false information
Reporting false incidents
Illegal trading or cash transactions
Account theft or hacking
Grief and nuisance accounts
Kill stealing / griefing

        II.            General Fraud

III.            Game Integrity Infringement

Use or distribution of any hack/hacking programs
General attempt to defraud
Impersonation of a GM, PlayPark Employee or affiliate, or Government Official
Circulating false information
Deliberate abuse of game bugs
Attempting to deceive any PlayPark Personnel
Account Theft or Hacking
Unauthorized Account Access
Duplicating items or possession of duplicated items

Also, be reminded that PlayPark reserves the right to evaluate every incident on a case to case basis; meaning, actions take in one case may differ from those previously taken with other cases of similar nature.

Penalties:

Penalties will depend on the number of times an offense is made. It will also depend on its severity.

* Vulgar and offensive character names or guild names will be changed without prior notice.

Important Reminders regarding Violations and Penalties

1. All penalties listed above are arranged into standards dependent on the general nature of each offense, but are subject to any adjustment as deemed necessary by RF GM Team sole discretion.

2. All violations are validated through the actual observation of Playpark Game Moderators. Playpark has no obligation of presenting evidence related to any case it has ruled upon.

3. All penalties listed above can be issued on a per instance basis, resulting in an accumulation of a minimum penalty range or an automatic maximum penalty range, depending on the number of violations committed. The choice of recourse in such cases is entirely at the discretion of Playpark

Definition of Terms:
  RL – Real Life
RMT – Real Money Trading
GM – Game Moderators
NPC – Non-player Character; these are entities in-game that are not controlled by the players, such as shopkeepers or monsters

Policies

1. Naming Policy / No Name Change Policy
The use of profanity or abusive words or phrases, or anything remotely suggesting such, in any language or dialect, is strictly prohibited in the creation of Character Names or Clan Names. Players deemed to have violated this policy are subject to sanctions and may have their Character Name or Clan Name changed or character banned without prior notice. Clans that are disbanded due to violating this policy will not be eligible for compensation.

2. Harassment Policy 
Characters in the game are free to choose who they want to communicate and socialize with (with the possible exception of GMs and other Playpark staff, but only in their official capacity). A character may cease communications with another character for his/her reasons. If that persistent character insists on sending messages, whether private or public, towards that person who does not want to continue communication, even with a clear warning that he/she does not wish to communicate anymore, then the offended character may report it as a case of harassment, submitting screenshots as evidence.

3. Scamming Policy 
The RF Online GM Team will not be responsible for any loss of gold or items due to scams, unfair trades or illegal trading (real-money trading) which are not a result of an in-game bug or exploit.

The following are the ONLY official websites of RF Online and Playpark:
https://rfonline.playpark.com/en-ph/
http://member.playpark.net/ibox/RFOnline.aspx
http://www.playpark.com/
https://playmall.playpark.com/login.aspx
https://www.facebook.com/playparkrfonline
https://twitter.com/CCC_PlayparkRF
https://twitter.com/BCC_PlayparkRF
https://twitter.com/ACC_PlayparkRF